Frequently Asked Questions
ORDERING AND NEW ACCOUNTS
What makes XYMOGEN different from most nutritional supplement companies?
Like you, we want results. Our formulas have been used and trusted by thousands of practitioners and patients nationwide for over 20 years. We are diligent about finding the best raw materials, and our exacting standards of quality, purity, and efficacy drive more practitioners and patients to us every day.
We are passionate about helping individuals achieve their best possible health. We stay on the leading edge of science to provide innovative, dynamic, and ever-evolving formulations. Our experienced and skilled functional medicine consultants are the best in the industry, and our technical support experts and customer service representatives provide incomparable support. With XYMOGEN, you get much more than our industry-leading formulas. You get our dedicated team behind our formulas.
Why do healthcare professionals worldwide choose XYMOGEN?
The science and innovation behind our formulas are researched, developed, clinically tested, and reviewed by our esteemed medical team. We procure state-of-the-art ingredients, such as Quatrefolic®, benfotiamine, Albion® chelated minerals, S-acetyl glutathione, and many others.
Many of our formulas are exclusive and patented and often first to market.
XYMOGEN is an independent, family-owned company. We are an honest and ethical United States company with transparent business principles.
I am a licensed healthcare practitioner. How do I order XYMOGEN nutritional formulas?
While anyone interested in our health-enhancing products can order directly from us, if you are a licensed healthcare practitioner who would like to offer your patients XYMOGEN formulas, you can register at WholeScripts.com to start the process. By registering as a WholeScripts healthcare practitioner, you gain access to our comprehensive range of XYMOGEN formulas, along with enhanced benefits designed to support the success of your practice. We firmly believe in the importance of having a licensed healthcare professional recommend and supervise the use of our products to ensure the most effective and safe health journey for patients. The application will be reviewed, and further documentation may be requested. Not all applicants will be approved; we will review the license, certificate, and practitioner designation to verify that it meets our requirements.
XYMOGEN has undergone significant global expansion. Our International Leadership Team has successfully expanded into new markets, including key regions such as Asia, the European Union, and Latin America. By carefully identifying market opportunities, conducting market research, and leveraging our core strengths, we have successfully established a reputable and robust global presence.
- LATAM: Brazil, Colombia, Peru, and Argentina
- Asia: China, Taiwan, Vietnam (new), and South Korea
- UK and parts of EU—Amrita Nutrition + Supplement Hub
For more information, visit the International Program page.
MANUFACTURING & INGREDIENTS
Where are XYMOGEN’s supplements manufactured?
Most of our formulas are manufactured at our 136,000–square–foot headquarters and manufacturing facility in Orlando, FL. However, the manufacturing of some XYMOGEN formulas is outsourced to a few select companies. Each of these companies, including XYMOGEN, is thoroughly vetted and Good Manufacturing Practice (GMP) registered.
Where do you source your ingredients?
That is dependent on what supplier has the best material. Searching for the best raw materials based on quality, purity, and research is one of our highest priorities.
Is everything in the capsule listed on the label?
Yes. Everything listed on the label is present in the capsule, tablet, powder, or liquid.
ALLERGENS
Do your products contain common allergens?
With minor exceptions, our formulas are formulated to exclude wheat, gluten, yeast, soy, animal and dairy products, fish, shellfish, peanuts, tree nuts, egg, sesame, ingredients derived from genetically modified organisms (GMOs), artificial colors, and artificial sweeteners. Each label is clearly marked with its own formulated to exclude list.
Are your formulas kosher?
Kosher-certified formulas will be identified as such on the label and product webpage. For questions regarding kosher certification, please reach out to your functional health representative for the most current information.
Do your formulas contain fillers?
The encapsulation, tableting, and powder blending process requires the use of excipients, sometimes referred to as fillers. These are used in minimal amounts to facilitate tablet compression, capsule filling, or to create homogenous powder blends. Excipients will be located on the label in the Other Ingredients section, listed in descending order by weight.
What are the binders used in your tableted formulas?
All ingredients, including binders, are clearly listed on the label. We strive to use binders that are hypoallergenic and vegetarian-friendly. Some common binders in our process include hydroxypropyl cellulose, methylcellulose, xylitol, and guar gum.
Have your bovine-sourced products been tested for mad cow disease?
Our bovine-sourced formulas are safe and not expected to pose any risk for mad cow disease.
What are your capsules made of?
We only use vegetable capsules made from hydroxypropyl methylcellulose (HPMC), a cellulose compound derived from wood pulp.
Do you use standardized herbal extracts?
We strive to provide the highest quality herbs. When they are available in the marketplace, and especially when they are deemed critical to the efficacy of a formula, we use standardized herbal extracts.
FORMULA USE
Should I take my supplements with meals?
All XYMOGEN formulas are instructed to be taken as directed or per your healthcare practitioner’s instructions. If there is a clear, science-based reason to take your supplement with food or away from a meal, this will be indicated on the formula label directions and/or in the formula Doctor Reference Sheet (DRS). If there are any remaining questions, consult your healthcare practitioner.
Can I take your formulas if I am pregnant or lactating?
Many dietary ingredients have not been tested during pregnancy or lactation. It is always best to check the label cautions and consult your healthcare practitioner before introducing a supplement into your wellness routine while pregnant or lactating.
Are there any known drug–nutrient interactions with any of the products?
Indeed, there are known and possibly unknown interactions between some prescription and over-the-counter (OTC) medications and certain dietary supplements. The combination may enhance the drug’s action and increase the risk of toxicity, or it can reduce the drug’s action and decrease its benefit. A drug can also deplete certain nutrients, increasing the need for supplementation. The information supplied on our labels regarding specific interactions is limited. Our formulas are designed to be used under medical supervision, so it is very important to consult your healthcare practitioner or pharmacist before combining prescription or OTC medications with any XYMOGEN formula.
Do you have formulas designed to address particular body systems or health concerns?
Yes! You can view our formulas by categorized health concerns on or Formulas Page.
RETURNS
I bought a XYMOGEN formula from my doctor, but I was not satisfied and want to return it. What can I do?
Please contact your provider or place of purchase to see what return or exchange options are available.
ONGOING PRACTITIONER EDUCATION
Do you offer ongoing education?
Yes! Connecting our XYMOGEN practitioners to the latest scientific trends and findings is one of our responsibilities. We offer seminars, workshops, and webinars from the greatest minds in functional medicine, including Dr. Cheryl Burdette. Join us for one of our engaging events. We promise that it will be time extremely well spent!
Also, follow us on LinkedIn, Twitter, Instagram, and Facebook for updates.
How do I sign up for a seminar or webinar?
You can get current seminar announcements, webinar notices, and event registration information by following us on LinkedIn, Twitter, Instagram, and Facebook for updates.
PRIVATE LABELING
What is private labeling?
XYMOGEN'S Private Label Design Service is a powerful tool that can strengthen your brand identity. This service entitles you to personal, customized labels that are designed with your input and placed on formulas you purchase from XYMOGEN. So, instead of using XYMOGEN's brand, your patients will recognize the formulas as your brand. By personalizing your formula line in this way, you can increase patient confidence in you and your treatments.
Let our experienced graphic design team help you create a custom-labeled formula line that is perfect for you and your practice. We will also work with your current graphic designer to make sure your labels reflect the look and feel of your established brand artwork.
Custom-designed labels are also a great marketing opportunity. Think of them as business cards. Every time your patients purchase and use these formulas, they are given a visual reminder of your brand, location, physical address, and website!
What price do I pay for this service?
There is a one-time membership fee of $150 for new private label accounts, as well as a case quantity minimum of one case (24 units per case); and all subsequent orders will only be made by case, not by unit.
There is also a design fee consisting of a minimum of one-hour design time billed at $65 per hour for all specialized marketing collateral materials. Please consult with a Private Label representative for more information.
What type of information and artwork should I supply?
Prior to designing your custom label, three design assets should be considered: content, pure artwork files, and supplemental artwork files.
Content consists of product name* (please be as specific as possible), business name, street/postal address (required), phone number, and website (optional).
Pure artwork files consist of EPS (vector artwork), PDF, or JPEG images of your logo and your company logo, along with color and font files.
Supplemental artwork files help us gain an impression of the design concept and can consist of hard copies of flyers, letterhead, or promotional materials as well as a website address.
Please note that providing both pure and supplemental artwork is ideal for helping us achieve the look you desire for your label. If you do not have pure artwork files, which provide us with the most assistance in label creation, we can certainly work with your supplemental artwork files. If you do not have established artwork, our graphic design team will be more than willing to consult with you in the creation of artwork for your labels and other materials for XYMOGEN products.
*Product names are subject to review by XYMOGEN Quality Control per Health USA rules and regulations.
How long can I expect a proof of my labels once the request has been made?
Label proofs can be designed within 2-3 business days. Based on the complexity of your artwork and request, an additional day or two may be needed to complete the order.
What information needs to be on the label?
The FDA rules and regulations regarding nutritional/supplement/medical foods facts are very extensive.
Can I add to or change anything on the label (i.e., directions, dosage, etc.)?
Not without the consultation of our quality control department. Information that needs to be preserved can be found in the descriptor paragraph and the supplement facts box.
Once my label is approved, will there be changes to it in the future?
Yes, because XYMOGEN formulas are subject to change. When XYMOGEN formulas are improved, changes could affect the information in the descriptor paragraph and/or supplement facts box. This may also affect art placement on the label itself in some cases. XYMOGEN's Functional Medical Consultants will keep you up-to-date about ongoing developments and improvements to our formulas.
Final approval means that you have read and approved the information associated with the product labels in your folder, and the master artwork is correct and to your standards. This approval also gives XYMOGEN's graphics department discretion to make minor changes associated with the maintenance and quality assurance of your product line.
